Responsible Gaming
at tk1973

1 Our Commitment to Responsible Gaming

tk1973 was built for Bangladeshi players who enjoy sports betting and casino gaming as a leisure activity. We recognise, however, that for a small number of players, gambling can shift from harmless entertainment into a habit that causes real harm — financially, emotionally, and socially. Our responsible gaming programme exists precisely to prevent that shift, or to support those who are already experiencing difficulties.

We are committed to three core principles:

• Prevention: Providing all players with the tools, knowledge, and on-platform cues they need to keep gambling enjoyable and within their means.
• Early Intervention: Using account activity monitoring to identify players who may be developing problematic patterns and proactively offering them support before harm escalates.
• Support: Ensuring that any player who reaches out for help — or who we identify as potentially at risk — receives a prompt, compassionate, and effective response.

Responsible gaming is not a legal formality for tk1973. It is a genuine operational priority. Every member of our customer support team receives dedicated training in responsible gaming practices, and we regularly review our tools and policies to reflect best practice in player protection.

2 18+ Age Restriction

2.1 Age Verification at Registration

Every player is required to confirm that they are aged 18 or above at the point of registration. tk1973 may request identity documents — such as a National Identity Card (NID) issued by the Bangladesh Election Commission or a valid Bangladeshi passport — to verify a player's date of birth before approving account activation or processing a withdrawal.

2.2 Consequences of Underage Registration

If tk1973 has reason to believe that an account is held by a person under the age of 18, we will:

• Immediately suspend the account pending investigation.
• Return any unspent deposited funds to the original payment source (bKash, Nagad, Rocket, or Upay account used for deposit).
• Permanently close the account and retain records in accordance with our legal obligations.
• Void any winnings generated while the account was active, as the account registration itself constituted a breach of our Terms & Conditions.

2.3 Protecting Young People in Your Household

If you share a device or a mobile number with younger family members, we strongly encourage you to keep your tk1973 account credentials private and to use device-level parental controls to prevent unauthorised access to the platform. Never share your password, OTP, or bKash PIN with anyone. If you believe a young person in your care has accessed a tk1973 account, please contact us immediately at [email protected] so we can act quickly.

3 Player Protection Tools

tk1973 provides a full suite of player protection tools accessible directly from your account dashboard. All tools described below are free to use, take effect without delay (where stated), and are designed to put you firmly in control of your gambling activity.

4 Self-Exclusion

Self-exclusion is the most powerful protective tool available on tk1973. It is designed for players who feel that their gambling has moved beyond their control and who need a firm, enforceable break from the platform — not a short cooling-off period, but a substantial period of complete abstinence.

4.1 What Self-Exclusion Means

When you activate self-exclusion on tk1973, the following restrictions apply immediately and for the full duration of the chosen period:

• Your account is suspended — you cannot log in by any means.
• All pending withdrawal requests are processed and returned to your registered bKash or Nagad account. No balance is held during the exclusion period.
• You cannot open a new tk1973 account. Any attempt to re-register during the exclusion period will result in the new account being identified and closed.
• You will be removed from all marketing lists and will not receive any promotional emails, SMS messages, or bonus notifications during the exclusion period.
• The exclusion cannot be reversed, shortened, or lifted early under any circumstances — regardless of the reason given.

4.2 Self-Exclusion Periods Available

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent (indefinite — only reversible after a minimum of 5 years and a formal reactivation review)

4.3 How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

1. Account Dashboard: Account Settings → Responsible Gaming → Self-Exclusion → Select period → Confirm with OTP.
2. Email: Send a request to [email protected] with the subject line "Self-Exclusion Request", stating your registered username and the period you wish to exclude for. Include a copy of your NID for identity confirmation.
3. Live Chat: Contact our support team via live chat and request self-exclusion. Our agents are trained to action these requests with empathy and without delay.

Self-exclusion requests submitted via email or live chat are processed within 24 hours. During that window, you are responsible for managing your own play. If you are in immediate crisis, please use the account dashboard tool for instant effect.

5 Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. It affects people across all income levels, ages, and backgrounds. The following signs may indicate that gambling is becoming a problem for you or for someone you know.

5.1 Common Warning Signs

• Spending more money on gambling than you planned or can afford to lose
• Chasing losses — betting more in an attempt to win back money you have already lost
• Borrowing money (from family, friends, or informal lenders) to fund gambling
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling
• Hiding your gambling activity from family members or close friends
• Using gambling as a way to escape stress, emotional difficulties, or personal problems
• Feeling that you need to gamble with ever-larger amounts to get the same level of excitement
• Repeatedly promising yourself or others that you will stop — and finding that you cannot

Recognising one or more of these warning signs does not mean you have a serious disorder, but it does mean that it is time to pause and honestly evaluate your relationship with gambling. tk1973's responsible gaming tools — deposit limits, time-outs, or self-exclusion — are available immediately and can help you regain control.

5.2 How tk1973 Monitors Player Welfare

In addition to the self-service tools described above, tk1973's responsible gaming team actively monitors account activity for patterns that may indicate at-risk behaviour. These include unusual increases in deposit frequency or amounts, rapid loss of deposited funds, repeated late-night or early-morning sessions, and patterns consistent with chasing losses.

When our monitoring system flags an account, a member of our trained responsible gaming team will reach out to the player directly — via the registered email or mobile number — to check in, share information about our support tools, and offer assistance. This outreach is never punitive; it is a genuine welfare check offered in the spirit of care.

6 Self-Assessment

Take a moment to honestly consider the following questions. They are adapted from widely used problem gambling screening tools and are intended to help you reflect on your current relationship with gambling. There are no right or wrong answers, and your responses are private — this is purely for your own awareness.

If you answered "yes" to two or more of the questions above, we encourage you to use tk1973's responsible gaming tools and consider reaching out to our support team or one of the external support organisations listed in the next section. Seeking help is a sign of strength, not weakness.

7 Support Resources

If you believe that gambling is becoming a problem for you or for someone close to you, please know that help is available. tk1973 encourages all players to seek support without shame or hesitation. The following types of resources provide confidential, professional assistance:

7.1 Talk to Someone You Trust

Sometimes the first and most powerful step is simply talking honestly to a trusted family member, close friend, or religious counsellor about your gambling habits. In Bangladesh, community and family bonds are strong, and many people find that opening up to a trusted person gives them both emotional relief and practical support in making changes.

7.2 Mental Health Professionals

Behavioural addiction — including problem gambling — is a recognised mental health condition that responds well to professional treatment. Cognitive Behavioural Therapy (CBT) and Motivational Interviewing are among the most effective evidence-based approaches. Mental health services are available through public hospitals, private clinics, and NGOs across Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities.

7.3 Financial Counselling

If gambling has created financial difficulties — debts to family members, informal lenders, or financial institutions — a financial counsellor can help you draw up a realistic repayment plan, negotiate with creditors, and rebuild your financial stability. BRAC Bank, Dutch-Bangla Bank, and several NGOs in Bangladesh offer microfinance advisory services that may be relevant.

7.4 Contacting tk1973 Support

Our responsible gaming team is available every day of the year, including during Eid, Pohela Boishakh, and public holidays. If you are in distress or struggling with your gambling, please contact us. We will listen without judgement and help you activate the right protective measures immediately. Contact details are in the next section.

8 Contact Our Responsible Gaming Team

If you wish to activate any responsible gaming tool, request self-exclusion, raise a concern about your account, or simply speak to someone about your gambling habits, our dedicated team is here to help.

8.1 What to Include in Your Message

To help us act as quickly as possible, please include the following details when contacting our responsible gaming team:

• Your registered tk1973 username
• The mobile number linked to your account (bKash or Nagad number)
• A brief description of the issue or the tool you wish to activate
• Your preferred self-exclusion period (if applicable)

You do not need to provide detailed personal or financial information in your initial message. Our team will guide you through any verification steps needed to process your request securely.

8.2 Commitment to Confidentiality

All responsible gaming enquiries are handled with strict confidentiality. Your request will be seen only by trained members of our responsible gaming team and will not affect your general account standing or be shared with any third party, except where required by law. We treat every responsible gaming interaction with the care and discretion it deserves.

8.3 Helping a Friend or Family Member

If you are concerned about a friend or family member who you believe may have a gambling problem on the tk1973 platform, you may contact us on their behalf. Provide as much detail as you are able — including their username if known — and our team will investigate sensitively and take appropriate action in accordance with our player protection procedures.